Last updated: 01 Jan, 2026

At Prive Parfum, we take pride in delivering high-quality fragrances. Due to the nature of perfume products, we have a strict but fair return and refund policy.

1. No Return for Opened or Used Products

Perfumes are personal care and hygiene products.
For safety and hygiene reasons:

• Opened, used, or tampered products are not eligible for return or refund.
• Once the seal is broken, the product cannot be resold.

2. When Returns Are Accepted

We accept returns only if:

• You receive a wrong product, or
• The product arrives damaged, leaking, or broken

3. How to Report an Issue

You must contact us within 24 hours of delivery by emailing: info@priveparfum.in

Include:

• Order number
• Clear photos and an unboxing video
• Description of the issue

Claims without proof may be rejected.

4. Return Approval

Once verified:

• We will approve a replacement or refund
• Return instructions will be shared via email or WhatsApp

Unauthorized returns will not be accepted.

5. Refund Process

After inspection:

• Approved refunds will be processed within 5–7 business days
• Refunds will be made to the original payment method

For COD orders, refunds will be issued via bank transfer or UPI after customer confirmation.

6. Shipping Charges

• Shipping charges are non-refundable
• If a return is due to our mistake (wrong/damaged product), we will bear the return shipping cost

7. Order Cancellations

Orders can be cancelled:

• Before shipment only

Once shipped, cancellation is not allowed.

8. Non-Returnable Cases

We do not accept returns or refunds for:

• Fragrance not liked
• Wrong fragrance chosen by customer
• Slight packaging wear due to transit
• Delayed delivery

9. Contact Information

For return or refund requests:

• Mail Us: info@priveparfum.in
• Call Us:  +91 9717865940